Deposit was way too high and how do you justify charging someone for using their own insurance. Horrible. NEVER AGAIN!

We turned in our car on 6/2 and we still have a hold for $500.00 on our credit card. Process to check in was ridiculous. They tried to up sell at every opportunity. Very bad experience especially since I already reserved the card & checked the items I wanted.

I waited close to an HOUR just to have someone come to the counter to begin my car pick up. It was already reserved It felt as if I was being "sold" extras: do you want to add: gps, prepaid gas, insurance seemed to be a hugh issue since I had my own. MORE SIGNAGE needed for the pickup location. Shuttle Service was fine!

Charged an additional unlisted $220 for insurance deductible.... Straight robbery. According to the counter clerk it was not an optional fee. Will never use this service agai.

We had to get extra insurance that never show when we book. The staff was kinda aggressive when we dinied some options she mentioned. Inside car, windows are dirty. They didn't clean it.