NSTR

Pick up process was misleading. I had an allergy attack due to the dog hair under the seat..could hardly breathe. I would of returned and exchanged the car, but the dog hair was not openly present.

You should have a customer service number on hand for emergencies.

Drop off process very quick and convinence

Application very usefull , especially rebooking feature when the price cheaper than your booking It awesome

Car took a long time to get as agent was trying to sell us extras we didn’t know we hadn’t paid for and to upgrade us even though we didn’t want to.

Like: The price and convenience of pick up at the Airport.
Dislike: Airport's major structural improvements made it confusing where to check in to pick up the car. Airport signage was not obvious about where the rental car counters were located. Drop off was perfect as ever!

Like: The car was fine and once we found it all went smoothly.
Dislike: We rented from EasyRentCars.com and that's what came in the confirmation. There was a Confirmation Number as well as a Transaction # provided to us in the email confirmation. That's what we saved in the wireless calendar to have the data when onsite in PHX. Unless you specifically read the entire confirmation and scroll down... way down... you'd never know to look for the Dollar counter instead of the EasyCarRents counter. We visited the closest 'looks like' place-- EZ Rents-- and waited in line to find out that they believed our car was from Hertz. Waited in line at Hertz to find out they thought it was Budget. Budget thought it was either Thrifty or Dollar. Naturally, Dollar was the last counter in the row so naturally we asked at every stinkin' counter to find out what was printed on the very bottom of the confirmation sheet from EasyCarRents-- Dollar. Hey... make that a high-priority piece of data and move it to the top of the confirmation email. Or send a separate message saying "Check-in at the Dollar counter to get your car from us" or something to make it obvious where to find the rig....