Hassle-free & above expectations

Signposting of car rental return at Edinburgh Airport was very poor, particularly in the dark

The car did have a lot of scuff marks on the duco , that worried us at first. spoke to desk guy and he reassured us they were all considered fair wear and tare... it is always a worry that the inspection person at the other end thinks this as well

The car was visually clean but stank of dog which was very off-putting

Quick, friendly service.

I get the VW Polo instead of Ford Fiesta, which is totally fine with me, the car was in great condition. The counter staff is friendly and work fast, However I have to spent more than 40 minutes waiting as there's a group of tourist picking up two cars before me and there's only one person in that group who can speak English and he has to translate every word the staff said to his friend (it's uncontrollable factor, nothing to complain on the staff.) The counter operating hour is rather too short, only 8am - 3pm.