It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.

Picking up the vehicle took very long, first I had to take a ticket and wait, then at the check in desk it took about 55 minutes. They didn’t adjust the tunes as they gave me the car Kate but I still had to return it at the original time I booked. Also they didn’t have the cars I booked and wanted so I had to take a car I didn’t want. But overall the experience was not that great, this was the first time I hired from them. However, the staff were friendly and tried to help.

The process of hiring with easy rent cars is very easy and simple. This is why I always use easy rent cars.

Didn't push upgrade on insurance too much as we already have an excess annual policy

Europcar staff were really nice, very helpful and friendly . Very quick & efficient

Very good , would love to use again and would also appreciate a discount off price when booking again -maybe in oct.