Excellent service

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

All good, easy to use

The car I booked was not available, even though there were NO OTHER CUSTOMERS because of the coronavirus. And most other suitable cars were NOT AVAILABLE. Finally we were given a Ford Focus which was covered in scratches and damage. This was not a problem for me but led to some misunderstanding when I returned the car.

The Budget return counter was closed. I had to call the number indicated there, only to find out that there's a key-drop box. Why didn't they just write it there??

First time i’d Hired a car .. I was nervous but turned out to be easy enough I did wax the car and hoover the car due to making it clean and not have water marks on the car and hoovered due to bits in the car that’s why I gave a good not excellent ( i’m Not complaining just saying) I would hire a car from you again due to been easy

Answered all me questions

Staff were terrible charged money for something we weren't explained about properly phoned customer service no one cares will never use the company again staff were rude when questioned about it