Great customer service

The worst part was to pick up the car. It took really long time. I was forced to pay extra for second driver even if I did not need it. The person at the counter told me because I gave my credit card I have to be added as a driver and pay for it. ( I did not need this option but was forced to take it)As a result our booking costed more then planned. I would not rent with easirent again.

Still waiting on my refund

Worst car rental service ever, they run out of economic or medium cars. And don't agree to make upgrades, they make a list of customer with my same situation and make us wait until car returns. After spend more than 3 hours need to go to my hotel with out car and return next day to pick the car.

Terrible experience. Charged for a sunpass I didn't need (customer service rep insisted I would). Shuttle pick up service for airport was a 40 minute wait. Charged for collision damage I said I didn't need.

Shuttle driver told us they were out of cars, and a long line already waiting. Would be at least 1.5 hours before anything would be available. We had 2 small kids in need of a nap, and a short vacation where we didn't to lose an entire day waiting at the airport, so booked with another company and never got a car from them. Lesson learned - if it's too good of a deal, it probably is.