Good

The car was in great condition, fully loaded with features, and really easy to drive.

Thier system was too slow and they charged 19% surcharge on top mentioning its a location charge on Airport. Had to wait for almost 40-50 mims to pick the car.

Overall process was good and easy, it is really cheap price than others. I would recommend others for sure.

Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience

Service from Europcar was wonderful after arriving at the service desk to collect my car and being told I had no booking, the staff member went to the effort to search for my booking. I was booked out of the international terminal not the domestic. He went out of his way to ensure I had a vehicle from the domestic instead and I was even upgraded at no cost.

the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel