Would use Easyrent again, but would try to avoid Green Motion

Heathrow branch need improvement on serving customer due to long waiting time when pick up the car most of the time.

Picked up the car after the first staff member couldn’t comprehend the paperwork. Car upgrade - appreciated. Both car headlights were defective and dangerous. Had to call RAC to put bulbs back into holders. Told staff on checkin & didn’t really seem interested. I would hire again but make sure there was a proper inspection before I drove away. Didn’t do the inspection this time because staff said I was covered for any damage.

Overall - satisfied.

Disorganized in the front office, took over 2 hours to get the car. Front office is within a paid parking zone, drop off without paying fee is only 15 minutes. Strongly advise payment of parking fees if you are being driven to pick up the car. Car handover person after sign up was rude.

Good value for money.

Really good customer service at the hotel location, easy to get through, good car, overall very well presented and worth renting again. BUT ... not very good for people arriving at Terminal 4 or 5! Took over 80 minutes to get from Terminal to Rental Location. Not suited for anyone who cannot walk long distances or who has difficulty carrying their own hand luggage. Too mant stairs, lifts, walks and buses (no direct bus - only bus/bus or bus/train). POSTSCRIPT I did try to re-book for my next trip of 32 days in May/June, but the website rejected my application as being for too many days. Not interested in trying to sort this out, so booked with a competitor easily. There was no problem with a long rental in February/March, so why are you putting up barriers against getting business?

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