Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.

I’m pretty sure I’ll use this company!

It’s very very easy and intuitive.

Picked up the car after the first staff member couldn’t comprehend the paperwork. Car upgrade - appreciated. Both car headlights were defective and dangerous. Had to call RAC to put bulbs back into holders. Told staff on checkin & didn’t really seem interested. I would hire again but make sure there was a proper inspection before I drove away. Didn’t do the inspection this time because staff said I was covered for any damage.

Overall - satisfied.

The quality of Green motion staff at reception counter were quite diversed. Some were helpful while others looked inexperience. Staff training and performance bonus to be awarded to good staff rated by customers based on their feedback may help improve the inconsistence.

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