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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Rita Galsworthy

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Easirent
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Sun, Sep 9, 2018
About Easirent: 2.0 /10
About QEEQ: 8.0 /10

Q.LATEEF

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Economy | Ford Fiesta or similar
Easirent
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Thu, Jun 6, 2019
“Don’t book cars through airport pickup companies. It looks cheap but we will end up paying more.”
About Easirent: 3.7 /10
It took me 3 hours to find the locating and pickup my car. And the worst is when I dropped off my car, it took ages to finish the process. The bus shuttle is not convinient. It took 30 minutes to arrive. I ended up taking taxi and paid £20 as I almost my train. It is ripping off. They charged me £135 for stonechip. Avoid this company. And also pay more money and don’t choose Airport rental company. Trust me it is not worth it.

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Economy | Ford Fiesta or similar
Easirent
Southampton Airport(SOU)
Southampton
United Kingdom
Reviewed: Tue, May 21, 2019
“Duped into paying £180 for insurance that i did not ask for. I will never use this company again.”
About Easirent: 6.3 /10
I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

M.Bushby

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Compact | Fiat 500l or similar
Easirent
Leeds Airport(LBA)
Leeds
United Kingdom
Reviewed: Tue, Apr 2, 2019
“Would never use this company again.”
About Easirent: 6.3 /10
Short staffed caused much inconvenience!!! Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!! Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!) Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!! On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport. NOT A GOOD FIRST TIME EXPERIENCE!!!!

A.Hassan

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Economy | Ford Fiesta or similar
Easirent
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Mon, Feb 4, 2019
“Easy and quick but double payment for insurance”
About Easirent: 9.0 /10
The car was nice and clean. I had to point few scratches to be included on the check out report
About QEEQ: 8.0 /10

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