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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Alice Philip

View more >
Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Wed, Nov 8, 2017
About Easirent: 2.0 /10

V.Smyth

View more >
Compact | Fiat 500l or similar
Easirent
Southampton Airport(SOU)
Southampton
United Kingdom
Reviewed: Tue, May 7, 2019
“Good value rental but fleeced after drop-off”
About Easirent: 6.0 /10
Had to wait for >40 minutes to be collected from Southampton airport as I was given the wrong directions to the collection area by Easirent head office. I was happy with the car and the hire cost but was charged £225 after drop off. At drop-off I disputed that I had caused damage to one tyre wall. The representative said they would investigate in case it was a previous issue since past customer(s) had badly damaged the hub cap on the same wheel. I've not yet received any explanation or breakdown as to the £225 charge 8 days later as Easirent customer services aren't on the phone and have not yet responded to my email. I'm very unhappy with the poor communication. Surely £225 is ridiculously excessive for replacing one tyre???

D.Hughes

View more >
Compact | Fiat 500l or similar
Easirent
Cardiff Airport(CWL)
Cardiff
United Kingdom
Reviewed: Wed, Apr 24, 2019
About Easirent: 10.0 /10
Booked a compact car fiat 500 but was told at the desk on arrival that there were no cars available. We were offered a vw van instead which was fine as we were only using the vehicle to get to a family function.
About QEEQ: 10.0 /10

A.Alghurab

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Mini Van | Volkswagen Touran 7 Seats or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, Jan 14, 2019
About Easirent: 5.3 /10
I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.
About QEEQ: 8.0 /10

Dan

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Standard | Ford Mondeo or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Sep 5, 2018
“Good cars”
About Easirent: 8.2 /10
Like: Good cars, free.
Dislike: My car was not washed and clean up inside (rubbish inside- crips everwhere, grapes, empty bottle and dirty outside). They said they were busy and had no time to clean the car...but they gave me an upgraded car.

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