Was not given the car I booked and paid for. The one I got I had to return due to faults.

C.Little

Italy

Reviewed: Thu, Apr 18, 2019

About Keddy by Europcar: 8.0 /10

I booked a 7 seater car as I had 6 people in our party. I was given a long wheel base 9 seater mini bus. As soon as I drove it it was clear that the brakes needed repairing. I went straight back into the office but the representative had gone and closed up. I phoned the next day but no answer and finally got through the following day and returned the vehicle, not for a 7 seater as booked but another large minbus. Where we were staying in Rome this was a real problem as we couldnt get the van on the driveway. Please, if someone books a people carrier can you not give them a large bus which struggles to park or get down very narrow lanes. Thank you

About QEEQ: 10.0 /10

Good

Keddy by Europcar

Rome Ciampino Airport(CIA)

Rome

Italy

Full Size Van | Volkswagen Caravelle or similar

1 days rental

Relevant Reviews on Keddy by Europcar in Italy

Thomas

Italy

8-day rental

Full Size Van | Renault Trafic or similar

Keddy by Europcar

Florence International Airport(FLR)

Florence

Italy

Reviewed: Tue, Jul 16, 2024

“Europcar are fraudsters - Do not use.”

About Keddy by Europcar: 7.0 /10

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

About QEEQ: 10.0 /10

Great service. Would use again (but not to book a Europcar vehicle).

Italy

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Aug 28, 2019

“Bad!”

About Keddy by Europcar: 7.0 /10

We had to return the car and exchange it for a new one after one hour. Brakes were not working properly and tires needed air. The client service telephone line was completely useless. The Europcar representative that checked us in was careless and didnt explain the insurance conditions properly.