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Overall OK just be weary that these super cheap co. try to make their profits on dodgy damage claims

Reviewed: Tue, Dec 12, 2023
About Keddy by Europcar: 7.0 /10
Keddy seems to be the budget arm of Europcar, at Naples airport its managed by the Europcar desk which requires a shuttle bus ride from the terminal, so finding it on arrival is no problem,BUT finding it when returning the car is a nightmare because the entrance is a narrow passage through what looks like building work fencing and is totally unmarked! I only found it because there is a hut at the gate and I stopped to ask the man there where the drop off point is! You can`t see the car park from the road. So be advised to make a note of where it is when you pick up the car! If you are very weary and careful when you collect the car you should have no trouble. Film the car in minute detail with stills and video when collecting it paying particular attention to to lower parts like cills and bumper underparts, because they`ll look for hidden scratches when you return the car! The guy who checked our car went straight to a long scratch on the bumper underside and said "look"! When we collected the car I found a LOT of major scratches not listed on the rental agreement as pre-existing, after filming them all I returned to the office to make sure they were shown as pre-existing. The guy said its fine whats important is that you have a video...... but that`s just a cop out because then later you have to prove that they were already there after they charge you for them, so insist as I did that they mark and sign all of them off on your form before you leave, then you`ll have no problems! When they see they`re not going to be able to pull a fast one on you they don`t try! Pick up and drop off the car in good daylight if possible, otherwise take a strong torch with you when filming. The only gripe is that we booked a Renault and ended up with a Fiat panda with very little room for luggage, but as we were only two and it was a hybrid rather than straight petrol we could live with it! Overall OK just be very weary that these super cheap co. try to make their profits on dodgy damage claims!
About QEEQ: 10.0 /10
QEEQ brilliant... no problems, price drop saved us £1.25!!! (but that`s quite a % on £25! for 4 days hire) Instructions and advice very good!
Mini | Renault Twingo or similar

Relevant Reviews on Keddy by Europcar in Italy

Thomas

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Full Size Van | Renault Trafic or similar
Reviewed: Tue, Jul 16, 2024
“Europcar are fraudsters - Do not use.”
About Keddy by Europcar: 7.0 /10
Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.
About QEEQ: 10.0 /10
Great service. Would use again (but not to book a Europcar vehicle).

H.Sidhu

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Mini Van | Renault Trafic or similar
Reviewed: Wed, Nov 9, 2022
“Smooth process”
About Keddy by Europcar: 9.0 /10
The car was a 9 seater and was brilliant for our trip, it was clean on arrival. The only thing is the car park is very tight, apart from that all was smooth.
About QEEQ: 10.0 /10

MARCO

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Economy | Peugeot 208 or similar
Reviewed: Mon, Dec 20, 2021
“Perfect car and service”
About Keddy by Europcar: 6.0 /10
Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.
About QEEQ: 8.0 /10

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Mini | Fiat 500 or similar
Reviewed: Sat, Jul 20, 2019
About Keddy by Europcar: 5.7 /10
The email confirmation stated pick up was in terminal however this wasnt the case. I actually paid more for this privilege so i was disappointed to find that I had to get a shuttle bus to the pick up. Overall we had to wait a long time to get the car.
About QEEQ: 8.0 /10

a.levenberg

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Economy | Renault Clio or similar
Reviewed: Sun, May 26, 2019
“Europcar staff at counter and on parking lot could be mor freindly .”
About Keddy by Europcar: 7.3 /10
waited about 30 min. to finish the booking. only 2 are at parking. if you want some explanations regarding the car you have to wait or look for them.customer service could improve.
About QEEQ: 8.0 /10
it was ok.

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