This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good. Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined! Then they recommended additional insurance, 'No thanks.' I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer). Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.

The location is too far from the airport, and I had to pay an extra 5 dollars. The staff were trying to upsell and persuade me in various ways. Fortunately, I've rented cars several times before, so I wasn't misled.

I use green motion seven or eight times a year and have yet to get the car I actually book, but it’s always near new and usually in pristine condition. It can be a bit slow on pickup and they can be super picky with condition on return. I’ve definitely been the cause of a scratch to two in the past, but there’s been at least one occasion where I’ve been charged for damage that I halve definitely not caused, which was barely perceptible and so missed on initial inspection. My advice is to be super picky with anything before driving away.

The staff took an hour to process our pick up, despite when we arrived we were next in the queue. We could not view the car fully before rental as it was parked in such a tight spot one side of the car couldnt be accessed, in addition the lighting was really poor in the underground car park. There was lots of damage on the car before us renting it. The inside had not been cleaned as it was filled with melted sweets.

The wait was very long for the car. The MAJOR problem I have is the cost of hiring car seats. WHY WHY are they so expensive when it is children's safety at risk. I was not allowed to rent them for 24 hours (why not?) while I went to the nearest supermarket to buy booster seats for £5 each. Instead they were going to charge me something like £9 per day per child. A total cost which was DOUBLE the cost of the car. I think it is DISGUSTING. Plus the booster seats they gave me were grubby, old and tatty. Pathetic and greedy.