Satisfied with the free shuttle to Hilton, and the car was parked in the Hilton parking lot.

The staff had an excellent attitude.

Staff were helpful, though I was rather annoyed that the office closed at 1pm on Saturday. That was the time I'd inputted into EasyRentCars because it was either that or 2pm, and my timing was quite tight. it meant there was no warning - other than the very small print of Green Motion's "booking voucher" or when I phoned them to explain our situation. Anyway, they were very helpful but did charge an extra £36 to have someone available out of their normal office hours to facilitate pick-up. There should have been more warning. Did they deliberately lower the price for this particular hire time through the broker, knowing they could "sting" me later for the £36 charge, or take my £15.50 reservation fee if I'd elected to cancel? I don't know but it has been a troubling part of an otherwise positive experience.

I waited for a long time at the counter, and then I was initially told I was being given a car a lot smaller than the one I was meant to have. Other than that, everything went smoothly.

There was an issue with the pick-up location, so easyrentcars called me up to tell me, which was nicer than an email.