Great experience

It took a while to pick up the car but there was two of us picking up cars so that’s probably why. Connor who organised our cars was excellent! I’ve never got the extra insurance before when hiring a car but he explained the benefits really well which encouraged us to pay the extra. However it did mean that the daily rate was comparable to other companies and Enterprise weren’t the bargain we initially thought. Connor was friendly and personable. He explained the wear and tear conditions of the hire really well which I don’t think I’ve ever really understood before. Excellent customer service! And they upgraded us to an automatic which was much appreciated.

The overall service was excellent. I've rented cars many times in London and tried several companies. Enterprise is one of my favorites. Many thanks to the QEEQ app for timely notifications, which are very helpful for forgetful or procrastinating people like me.

Car pickup procedures were simple and clear.

The car rental company had great service. The car was in excellent condition. When returning the vehicle, the company quickly checked for any scratches and if the engine started, then immediately refunded the deposit.

Convenient!