Fair price with average standard of services. Hope for improvement to maintain competitiveness.

Long wait to collect the rental car. Make it difficult to get to the counter with infrequent busses and no rebate on the bus fare. Rude staff and extortionate insurance excess forcing us to buy additional coverage at double the initial rental quote.

The pick up time was ridiculous, the queue had about 8 people before me and took nearly 90 minutes to get to the counter. There was also a very narrow barrier to drive through when the van was picked up, quite hard to navigate when I’d only just got the vehicle and wasn’t used to the size and feel of it! Seemed to be lucky that I was given a battered vehicle and told that it probably won’t be checked like the others usually are - I’d heard that Green Motion are incredibly particular about the bodywork and the video playing in the reception backed this up. Also, I couldn’t find a car hire excess policy that would cover Green Motion, which worries me. Luckily I was given a battered vehicle and told there were so many scratches on it, they wouldn’t check it at the end. I didn’t add any new ones but it was good to know that I didn’t have to worry about it.

Picked up the car after the first staff member couldn’t comprehend the paperwork. Car upgrade - appreciated. Both car headlights were defective and dangerous. Had to call RAC to put bulbs back into holders. Told staff on checkin & didn’t really seem interested. I would hire again but make sure there was a proper inspection before I drove away. Didn’t do the inspection this time because staff said I was covered for any damage.

Overall - satisfied.