The information to rent the car I wanted where incorrect

D.P.

Italy

Reviewed: Sun, Nov 19, 2023

About Keddy by Europcar: 7.0 /10

I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.

Reply by Qeeq:
Thank you for your review of QEEQ. We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.

Keddy by Europcar

Milan Malpensa Airport(MXP)

Milan

Italy

Standard | Mercedes-Benz C Class or similar

4-day rental

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Italy

5-day rental

Luxury SUV | Audi Q5 Hybrid Automatic-hybrid or similar

Keddy by Europcar

Naples International Airport(NAP)

Naples

Italy

Reviewed: Mon, May 16, 2022

“not a good experience”

About Keddy by Europcar: 4.0 /10

they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

Italy

10-day rental

Mini | Fiat 500 or similar

Reviewed: Wed, Aug 28, 2019

“Bad!”

About Keddy by Europcar: 7.0 /10

We had to return the car and exchange it for a new one after one hour. Brakes were not working properly and tires needed air. The client service telephone line was completely useless. The Europcar representative that checked us in was careless and didnt explain the insurance conditions properly.