Good value

I informed the staff that I had my own excess insurance but still got charged a daily rate. Not happy with this.

Excellent service

Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!

Car had 34,000 miles and was worn, tired and had only mediocre AC in the Florida environment. Transmission did not work well either.

No issues here.

This was our last visit to Florida as our children are older and requested a specific car, but didn’t get it. On collection there was a large queue and the staff working do take their time and disappear off a lot (not sure why) mid sorting out your rental. The man who sorted our paperwork was polite and professional. We found out car no problem. The car on the inside could have been cleaner. There was a lot of sand in the car and we also found fries and mentos under the seats! The car was adequate for a family of four and ran smoothly for the duration of our trip.

Easy to navigate page and good email communication.

Great counter staff, very helpful - car could have been cleaner, but otherwise, everything was fantastic.

Booking process was good, did not have a Price drop opportunity!.