Though they offered additional services, I politely declined, and they were very courteous. The car was excellent to drive, equipped with an assisted driving feature. It was a lifesaver when navigating roundabouts in the UK. The trunk perfectly fit two 158cm luggage pieces! They didn't charge any extra fees, which was a delightful surprise. It felt like getting extra credit on a test and answering it correctly.

I was tricked into paying an extra 1,000 yuan for insurance. The company is good overall, but this time I was misled into purchasing additional insurance, which didn't follow the standard procedure in Edinburgh.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.