Disappointed, but ok

The counter staff was insistent on me getting the unlimited tolls plan even though I made it clear that I was going to use the car within a city only. It was a little annoying after a while. Besides the plan costs $125 which is abusively too much for almost any trip.

Am using well your year-long protection plan and IDP. Was a good choice to avoid much hassle.

Although there were no cars that were booked available, we were upgraded at no extra costs. Great service

The car was spotless ,drove beautifully and the staff were very pleasant and did not try to push any products onto me it was truly excellent and would definitely use them again

EasyRentCars.com are a rare find not only did they find me a reasonably priced vehicle for the size I needed but up to my rental they tried to find the vehicle at a cheaper rate faultless throughout thank you and will use the company again

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.