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Search for Enterprise Car Rentals in Hamburg

No premium available and downgraded

Reviewed: Thu, May 23, 2019
About Enterprise: 7.3 /10
I'd booked 'Premium' which refers to LDAR, instead they only had a downgrade ready for me (FDAR). They said they could not get any premium, but then they also did not notice me before pick-up, giving me the chance to rebook at another company. I called the station next day to lett them check for a possible switch of cars at another town where I stayed over weekend, but they never rang me back.
Audi A6 image
Enterprise
Hamburg
Germany
Premium | Audi A6 or similar

Relevant Reviews on Enterprise in Germany

Humphrey Marlowe

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Enterprise
Dusseldorf Airport(DUS)
Dusseldorf
Germany
Reviewed: Thu, Aug 15, 2024
About Enterprise: 2.0 /10

Rupert Hansom

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Enterprise
Frankfurt Airport(FRA)
Frankfurt
Germany
Reviewed: Wed, Nov 17, 2021
About Enterprise: 10.0 /10
Very satisfied! Great car model, quick and enthusiastic service from the staff, and the vehicle was clean and tidy.
About QEEQ: 10.0 /10

Christine Duncan

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Enterprise
Frankfurt
Germany
Reviewed: Fri, Nov 20, 2015
About Enterprise: 2.0 /10
About QEEQ: 10.0 /10

Benson Beaufort

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Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Fri, Nov 27, 2015
About Enterprise: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

Stewart

View more >
Compact SUV | Ford Kuga or similar
Enterprise
Kiel
Germany
Reviewed: Tue, Jul 23, 2019
“Horrendous Experience with Enterprise”
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.

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