Cheap prices, was given a free upgrade to a Mercedes C200 at pickup.

Except for some difficulties finding the pickup location, everything else was great

I arrived at Munich Airport before 6 AM. After exiting customs, I couldn't find the Caro car rental. I called the contact number but no one answered. Eventually, I asked at the information desk and got a phone, which is how I found the person picking me up. Everything else was very satisfactory.

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

There were staff waiting for us right at the airport exit. We could complete the formalities on site without having to go to the rental company, as it's a bit far! They also brought the car to the parking lot, so we could leave right after picking it up from the airport.