Caro might not be a large company, as they do not have a dedicated counter in the Munich airport terminal. Their office is a few minutes away from the terminal, but this does not affect their service quality at all. Staff members were already waiting at the agreed meeting point at the scheduled time. The car was a new one with only 3000 kilometers on it. The paperwork was completed swiftly, and the staff was very thorough and enthusiastic in their explanations. The return process was equally high-quality. The phone customer service was top-notch, with high efficiency in resolving issues. The high-quality and efficient service combined with low rates makes their overall rating higher than big companies like Hertz and Europcar that I have worked with before.

The rental location is right behind the NH hotel where we stayed, which is very convenient. The staff's service attitude is also excellent!

The service of CARO car rental company is quite good, but I couldn't find it immediately after leaving the airport and had to wait for 45 minutes to find it. (Waited at the wrong location; the specified P20 parking lot is very large and the order did not provide clear instructions.)

This is a great company. It's not located inside the airport, but they provide a shuttle service. The staff are friendly, the procedures are straightforward, and the cars are in excellent condition, mostly new!

CARO is not a top-tier car rental company in Germany, and they don't have an office at the airport. Their so-called airport pickup involves an employee driving a large luggage van to a designated spot at the airport to meet the renter. The employee then transports the renters and their luggage to the company's location, which is several kilometers away, to complete the rental process. Returning the car works the same way in reverse. The renter first returns the car to the company location, and then the company transports the renter and their luggage back to the airport. The company personnel explained that there were some unexpected issues on October 2nd, which led to a delay, and they apologized for it.

At the company's location, the manager was very welcoming and quickly handled the payment, credit card deposit, and rental agreement. A nearly new black Mercedes SUV was brought out. After a thorough inspection and a brief conversation, confirming the tank was full and it was a diesel car, everything was OK. We then started our German road trip.