Both the rental and return procedures need to be handled at the MC PARKING lot outside the airport. After my flight landed, I followed the rental car signs for quite a distance before asking other rental companies at their counters and finally learning that I needed to take a shuttle bus. Fortunately, the pick-up location is not far from the airport, and there is a free shuttle. CARO's service, car condition, and prices are all good, the rental and return procedures are quite straightforward, and the staff do not push extra insurance unnecessarily.

They upgraded the booked Mercedes C-Class station wagon to a diesel Touareg 3.0L with real-time GPS free of charge. It was a new car with only 1200 kilometers on it. Solved our luggage issue. The service was attentive, and they introduced us to famous German attractions.

The offered vehicles are relatively new, the procedures are fast, and the staff is very friendly. Returning the car is also very convenient. The owner is friendly and straightforward. Minor scratches are covered by insurance, so there's no personal cost.

After arriving in Munich, we called CARO customer service from the Starbucks near customs. The customer service asked for our exact location at the airport and said an employee would pick us up since the office is a bit far from Munich Airport. We waited about 20 minutes for them to arrive. We booked a manual diesel Passat wagon or similar, but we got a Mercedes C180 wagon instead, likely because of the emissions scandal with VW. The car was very new, with less than 10,000 kilometers, and we were very satisfied. However, it was switched to a petrol car that runs on 95 octane, which made the fuel more expensive. The staff was very thorough during pickup, carefully noting all existing scratches on the car. The in-car navigation system was very convenient with English voice prompts, so no need to change settings (unlike our previous rental in France where the system was in French and we couldn't change it to English). The QEEQ navigation was slow in finding satellites, and some addresses were not found, so we relied on the car's GPS and Google Maps. During drop-off, we faced some issues because we aimed to reach the airport early for tax refund and shopping. We called the day before to arrange a 7 am drop-off, but the gas station near the office opened at 7 am. The prices were higher than the market rate, but we didn't need much fuel. After refueling, we returned to the office, but no one was there. We called again and were told someone would arrive in 7 minutes, but it took nearly half an hour for an employee to return from picking up another customer at the airport. He was short-staffed as his colleague didn't show up, so he called a friend to help. The return process was finished around 8 am, and he drove us to the airport in the rental car, unlike the shuttle bus used during pickup. If you are catching an early flight, allow extra time. Initially, we set the pickup time as 6:30 am and the drop-off at 1:30 pm, but the actual pickup was at 7:00 am, and we arrived for drop-off at 7:00 am but had to wait for service. We effectively lost a day of rental, but we were in a rush and didn't argue as they didn't even use a computer for the return process, relying on the printed documents from pickup.