The service was pretty good. They suggested additional insurance, which we ended up buying. It came in handy later when the car had some scratches.

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

pick up took ages, maybe more staff could be on at peak time on a friday night?

Really great

After a long haul overnight flight I was horrified to find almost 20 people in front of me waiting to collect a car. The process took almost 1.5 hours. The staff were polite but there were just 3 people working and a wait of this length was extremely frustrating and totally unacceptable. Poor show and very unprofessional for an international company.

Very pleasant and trouble-free experience. Very good value for money.