The day before picking up the car, we first went to the car rental point at Cologne Central Station to find the location. Maybe because it was almost closing time, the woman we met was quite indifferent and appeared to be in a hurry to leave. However, the next day, the gentleman who attended us was very friendly and courteous. The car was more upscale than I expected and included a navigation system. The man inspecting the car at the return location in Frankfurt Airport was also very friendly. Of course, we made sure the car was clean inside and out. Overall, everything was great, and the excellent car added to the enjoyment of our trip.

The staff had a great attitude. The pickup and return processes were very convenient. The car was in excellent condition. However, finding the return location was extremely difficult since it was in an underground garage with a very small sign. It took almost an hour to find it.

The green sign is easy to find.

Very good

Like: Clean car, matched the size we had ordered although not the brand. Easy to collect (after the long queue) and drop off at Munich railway station although you need to keep your eyes peeled to find the drop off garage.
Dislike: We queued for nearly an hour at Munich airport to pick up the vehicle even with the ticket system. The ticket machine needs to be more obvious or at least a more obvious sign.