This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!

Both pickup and drop-off were quick and efficient. There was no upselling, we got the car and left. They even upgraded us to a station wagon, which had a trunk big enough to lay two suitcases flat, making it very convenient. When returning the car, they just started the engine to check the fuel level and for any error codes, which was highly efficient.

We got a free upgrade to a Mercedes C200, the experience was excellent. The staff at Aberdeen Airport were very nice and asked if we needed a refueling service. Returning the car in London was also very convenient, a staff member checked the car on the spot and sent an electronic receipt to our email. Then a shuttle bus took us directly to the terminal entrance. Highly recommended!

Convenient, friendly, no hard selling. I suggest arriving early in the morning for pick-up because there are more customers.

Very good service, but I do not understand how the category of car was different from that booked.