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Live chat Email us Service Code: 8527315036
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Reviewed: Wed, Jun 5, 2019
About ACE: 4.7 /10
The car was very beat up and the guy handing over the keys said he didnt cxare what state it was brought back in. The car stunk of spilt alcohol and there was a hole in the front divers carpet. It drove okay although there was no radio reception. Later found that the aerial had been broken off. Next day with my wheels turned outwards I realised the two front tyres were badly worn and probably illegal. I looked in the boot for the spare, but there was none. I could not find any details on the booking paperwork for a number to phone. Very disappointed, the rental was not cheap but I was given a third rate /unroad worthy car
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Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

D.Fraser

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Mini | Opel Adam or similar
Reviewed: Mon, Aug 26, 2019
“Tried to charge £50 extra for unlimited mileage. £3k deposit really, then had to pay extra for insur”
About ACE: 5.3 /10
Take a ticket and join a long queue, then charge extras left right and centre. A rip off.

J.Jones

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 19, 2019
“Never again with Easy rent.”
About ACE: 5.3 /10
Counter staff tried to pressure me to buy additional insurance which I had already purchased in the uk. I was also told that if the car broke down or I was involved in an accident there was no breakdown or recovery included in the rental. In her words ‘ you are on your own’. The car had a lot of dents and scratches and the interior was dirty. The woman in the pick up cabin was not interested in helping me to identify all of the damage on the car bodywork when I collect the car.

J.Murray

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

M.KIANFAR

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Compact | Opel Astra or similar
Reviewed: Mon, Jul 1, 2019
“Fiasco.”
About ACE: 5.7 /10
It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.

C.Freeman

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Compact | Opel Astra or similar
Reviewed: Thu, Jun 6, 2019
“My first time renting a car abroad and was happy with the service”
About ACE: 10.0 /10
Counter staff very helpful and the colleague at the collection point was really helpful
About QEEQ: 10.0 /10

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