I was given a brand new car for my rental. As I had no experience of an electric car, the staff explained everything to me. The time at the counter is always a bit slow, as with most car hire companies. As I hire on a regular basis, usually every six weeks, it would be great if Green Motion could store my information on their records.

Qeeq is always the cheapest. My only quibble is when I book around 6 weeks in advance, I get my price. Around 5-6 days before the hire date I check if price has come down with Qeeq price checker. I then double check by creating a new booking for the same dates. Often it is a lot cheaper, so I cancel original booking and proceed with new booking. I shouldn't have to do this if Qeeq price checker was doing it's job!

The staff are friendly, but had to wait for quiet long. I am not disappointed this time as they offered me a free upgrade. Probably my booked car category was not available..

All good

I booked an intermediate-sized SUV and was given a BMW Mini Countryman. It was way too tiny for the group/luggage I had so we had no choice but to upgrade. It also felt like the whole Green Motion team was very unorganized. They couldn't find keys for certain cars and didn't know what they had in stock. It took over an hour to collect the vehicle.

Waited a long time to get car due to computer issues at pick up desk.

No problems