Terrible, the car was not cleanded and very dirty. We will not hire car from Europcar in future.

C.Yau

Spain

Reviewed: Thu, Jun 13, 2019

About Europcar: 2.7 /10

I picked up the car at Sevilla airport. A male staff highly recommended another model, a MBW 2.20d, for us. He said that the car used diesel and it would has less fuel cost for travelling long distance. Owing to the darkness environment in the carpark, we could not easily identify the dirty situation of the car. After leaving the airport and under the sunlight, we found that the car was very very dirty. There was dust and debris inside the storing spaces at the doors and cabinet, mud on the carpart. Many white spots/paint on all seats. It was very disappointed that such car was not cleaned throughly before giving to customers.

Mini Van | VolksWagen Touran or similar

5-day rental

Relevant Reviews on Europcar in Spain

Gabrielle Tuttle

Spain

10-day rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sat, Oct 19, 2024

About Europcar: 8.0 /10

The car was in relatively good condition, but there was frequent noise and jerkiness during startup, which made me wonder if it was due to the car model or this specific vehicle. The pickup process went very smoothly—the staff at the counter explained everything thoroughly without trying to upsell, which left a positive impression. The lady who helped us with the car inspection meticulously marked every scratch on the vehicle. Even though we had full insurance, she clearly explained which situations wouldn’t be covered. Her sense of responsibility was impressive. When returning the car, the staff member was very friendly and kindly reminded us about the high number of pickpockets at the airport. After the return process, he even escorted us to the terminal. Aside from the driving experience of the Mercedes B-class itself, the overall experience was excellent!

About QEEQ: 10.0 /10