Very satisfied

A very pleasant car rental experience. I booked a Volkswagen GOLF, but they gave me a BMW 1 Series with only 3200 kilometers on it, essentially a new car. The staff at the store were very friendly. They checked my driver's license, notarized documents, passport, and I prepaid the deposit with a credit card. All the procedures were completed in less than 5 minutes. When returning the car on Sunday, the store was closed. I just parked the car in the designated parking lot and put the keys in the box at the door. Very convenient.

RIP OFF One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family Then when I got to the counter I had the big up sell on everything which is another story Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end I will be taking this to the highest level with maximum exposure to avoid others being ripped off

Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes. The drop off time and process however was excellent !

Very impressed with Easyrentcars.com. The process of booking was easy and clear.

We were initially given a mini car and had to push to get the car we booked. We were initially charged a full to full fuel fee, which we had to argue wasn't in our contract. We felt they were being underhand to try to get more money from us.