Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Price drop DID work. And that was a valuable benefit

They charge $50 just to drop off outside of office hours. would never book again with them

I can't effectively deal with problems in travel. I want to extra days,but no body can help me. I try to ring & mail &face book message.

Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.