Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c

long line in beginning but went back to extend and had great service no wait

Great customer service

Easy to use app

The car was a little dinged up and not exceptionally cleaned. Floor carpet coming up in front passenger side and missing hanging rack on back passenger side.

Easy

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!

I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service. The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.