Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c

Everything great...best experience ever at Fox and I have done many. William Devault at check-in was super and Dora in the return lot was fabulous!!

Very happy.

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Raised the price from $238 to $271. Switched from dollar to fox at last minute and we waited at dollar for 45 minutes

We have to wait in line for two hours to get the rental car. There was only two counters were working. The line was from counter to the outside the building. The processing was very slow. I will never ever rent it from FOX.

Pick up took a long time. They could have more counters open when the que gets long.