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Rental pickup and drop offs went smoothly, but final billing has been a disaster!

Reviewed: Mon, Jan 27, 2025
About Avis: 10.0 /10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ: 8.0 /10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Compact SUV | Toyota RAV4 or similar

Relevant Reviews on Avis in United States

Florence Tennyson

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Reviewed: Tue, Aug 26, 2025
About Avis: 10.0 /10
Pretty good experience. Initially, I was given an old GMC AT4 with a small size and loud noise while driving. After calling customer service, they immediately agreed to a replacement. I selected another car at LA airport, and I was quite satisfied.
About QEEQ: 10.0 /10

Jack Yeates

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Reviewed: Fri, Apr 18, 2025
About Avis: 2.0 /10

Lennon Jimmy

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Reviewed: Thu, Jul 11, 2019
About Avis: 10.0 /10
Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.
About QEEQ: 10.0 /10

V.Ferreira

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Compact SUV | Toyota RAV4 or similar
Reviewed: Fri, May 10, 2024
“Easy process, fast pick up and drop off, friendly staff”
About Avis: 9.0 /10
Easy process, fast pick up and drop off, friendly staff
About QEEQ: 10.0 /10
Fair prices, included all the important coverages,Easy process, fast pick up and drop off

Stephen Young

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Compact SUV | Toyota RAV4 or similar
Reviewed: Sun, Mar 3, 2024
“Simple, straight forward and efficent.”
About Avis: 8.0 /10
Avis provided a smooth and efficent service.
About QEEQ: 10.0 /10
Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.

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