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Rental pickup and drop offs went smoothly, but final billing has been a disaster!

Reviewed: Mon, Jan 27, 2025
About Avis: 10.0 /10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ: 8.0 /10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Compact SUV | Toyota RAV4 or similar

Relevant Reviews on Avis in United States

Sampson Noyes

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Reviewed: Thu, Oct 9, 2025
About Avis: 10.0 /10
Overall it's okay. The Black guy was very patient and didn't charge any additional fees. The $250 deposit was refunded quickly. However, I had booked a Camry, but for a non-airport city location in New York, there were very few cars available with no equivalent or higher-level options. Since I was in a hurry and didn't want to argue, the two cars were of different levels, but the rental prices were not much different. So I just went with it.
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The service was warm and attentive, and the process of picking up and returning the car was convenient.
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Hugo Bridges

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Reviewed: Tue, Jun 4, 2019
About Avis: 10.0 /10
Picking up and dropping off the car was very convenient. The first car we got had an oil light come on while driving in San Francisco. We returned to AVIS, and they quickly gave us a new car.
About QEEQ: 10.0 /10

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