Overall it was excellent and i would highly recommend EasyRentCars

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.

Worst experience ever customer service poor car not ready on pick up told to come back in 30 minutes car not clean it was all about trying to sell us premium insurance never again

We waited in line for over an hour before we reached the desk where we were then offered a Volkswagen beetle instead of the Ford mustang convertible we had booked months before because there was no mustang available (it does state or similar but anyone who believes a VW beetle is similar to a Ford mustang is delusional!!). We were then told if we waited 20 minutes we could have a mustang from another hire company (Avis). We waited over an hour then finally went back to the desk and we were told there is a blue mustang waiting for us. We went to collect the car and realised the paperwork was for a red mustang which we found and confirmed with Avis staff was the correct car.. as I went to drive off I realised the rear view mirror was completely hanging off.. we tried to fix it but couldnt so spent ages trying to get help from staff. Eventually someone arranged for a different mustang to be bought over from Avis, this took another 45 minutes, when this arrived it had no GPS so we had to wait a further 30 minutes for this to be rectified.. overall we were there for well over 3 hours which ruined our plans for our first day of our holiday. The car had also not been service as we had to buy engine oil and windscreen wash too plus one of the rear seat belts was stuck! Overall this was a very stressful and poor experience and we will not be booking with Budget or Avis ever again.

Great counter staff, very helpful - car could have been cleaner, but otherwise, everything was fantastic.

Booking process was good, did not have a Price drop opportunity!.

Worst service ever,the staff didn’t know what they were doing,we were in the queue for 40 mins and they wanted more money from me and was trying to get me to cancel the booking to rebook. Car had not been cleaned,full of scratches and I was told the car was orange it wasn’t it was blue.