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Budget was OK - Don't know why I was charged additional

Reviewed: Mon, Nov 18, 2019
About Budget: 9.7 /10
Credit card charged £130 with no explanation why Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted
Full-Size | Ford Fusion or similar

Relevant Reviews on Budget Orlando Intl Airport - Budget

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Standard | Volkswagen Jetta or similar
Reviewed: Thu, Aug 22, 2019
“Wrong car, poor air condition, slipping transmission, not all that clean”
About Budget: 5.0 /10
Car had 34,000 miles and was worn, tired and had only mediocre AC in the Florida environment. Transmission did not work well either.
About QEEQ: 8.0 /10
No issues here.

J.RODRIGUEZ

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Compact SUV | Ford Escape or similar
Reviewed: Sat, Aug 17, 2019
“Perfect!!”
About Budget: 10.0 /10
Very professional rentcar
About QEEQ: 10.0 /10
I got the best price of a small SUB with all the coverages for 9 days ever, only with easyrentcars

Holidaymakerr

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Full Size Van | Ford Transit or similar
Reviewed: Tue, Jun 11, 2019
“Poor service from Budget. Excellent service from EasyRentCars”
About Budget: 6.7 /10
The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.
About QEEQ: 10.0 /10
Very easy to use. Good prices, would definitely use again.

L.Franzese

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Economy | Ford Fiesta or similar
Reviewed: Tue, May 14, 2019
“Good value”
About Budget: 9.7 /10
Counter staff excellent and car excellent. Long queue but plenty of staff.
About QEEQ: 10.0 /10
Very good

P.Berwick

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Convertible | Ford Mustang Cabrio 4 Seats or similar
Reviewed: Wed, Feb 27, 2019
“Worst experience ever and I would not book with Budget or EasyRentCars again”
About Budget: 2.0 /10
Worst service ever,the staff didn’t know what they were doing,we were in the queue for 40 mins and they wanted more money from me and was trying to get me to cancel the booking to rebook. Car had not been cleaned,full of scratches and I was told the car was orange it wasn’t it was blue.

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