We had 6 adults and 2 babies and the staff at Budget was great and made pick up and drop off perfect

The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

The booking platform was great.

No lines, proper sanitation during COVID-19

Went to the East location. The worker stayed on the phone talking about personal drama for 6 minutes while I waited to be acknowledged (even had the other person on speaker phone!!!). When he was done with his incredibly unprofessional personal call he was so rude I decided to leave and go rent from Minards for the day instead. Didn't even use the vehicle due to the staff. Will forever stick with Enterprise after the experience.