CAR RENTAL REVIEWS ON BUDGET IN WASHINGTON

Car was a bit dirty, but otherwise fine. Location difficult to find, confusing signage in the parking garage. Service was good.

The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.

Booking platform was great! Significant savings over booking directly with the rental company.

Proactively informed me that using EZPass incurs a daily fee. Received a free vehicle upgrade.

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible

Very inconvenient to have to go to two different locations within Union Station before you can pick up your rental

Overall quick service

Good service attitude, but couldn’t pick up the car early. They ended up giving a drop-off address for another rental company.

I will not rent from here again. It takes too long to pick up the car. It should not take 45 minute for a car that was already booked.

I reserved a compact car but was assigned a minivan whose control panel was so complicated and unintuitive that I actually felt it made driving far more dangerous. I requested a refund and strongly urged them to remove the car from their fleet.

It was just okay, everything was average. The car's condition was alright, but the exterior had too many dents and scratches. I had to mark all the damaged parts during pickup. It was hard to find a gas station near the return location. After returning the car, they charged nearly thirty dollars, but it wasn't clear for what reason. I suggest the rental platform improve their service by clearly stating the charges. If not clearly stated, consumers won't understand the reason for the charges and can't judge their reasonableness.

Very good

If you arrive early, they may recommend a better model, but it will cost extra. If you don't want to switch models, you can pick up the car on time. There is no pressure to buy insurance. Returning the car is very convenient, it took less than 5 minutes.