The reservation price was supposed to include insurance, but I was told I still needed to pay for it. I find this confusing.

The company is a large one and the car was in great condition. However, there was a system error. Despite having full insurance, they still tried to charge an extra 150 euros when returning the car. Thankfully, I had enough time before my flight to resolve the issue with the service desk by confirming the contract order on QEEQ and had the charges corrected. Just a minor mistake.

It's alright, but picking up the car and returning it took some time. The instructions weren't very clear.

Picked up the car at Cologne train station, few people, completed the procedure within minutes. Returned the car in downtown Munich, fast process. Returned the car a few hours later than scheduled but called the return point in advance, and they charged an extra day.