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Live chat Email us Service Code: 3504877082
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Phone contact from airport was difficult. Picking up and dropping off van at location was smooth.

Reviewed: Thu, Jul 11, 2019
About ACE: 10.0 /10
Counter staff was very professional.
About QEEQ: 8.0 /10
Over the phone contact was difficult and a little confusing. Otherwise, happy with the rental.
Mini Van | Chevrolet Express 8 or similar

Relevant Reviews on ACE in United States

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Compact | Toyota Corolla or similar
Reviewed: Wed, Apr 9, 2025
About ACE: 7.0 /10
Staff tried to upsell insurance that was not needed, will never use them again
About QEEQ: 10.0 /10

C G

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Intermediate | Toyota Camry or similar
Reviewed: Fri, Jan 28, 2022
About ACE: 8.0 /10
I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

D.Trujillo

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Large SUV | Ford Expedition or similar
Reviewed: Sat, Jul 20, 2019
“Did not receive full size SUV. Car had a bad tire and repeated calls to Ace were ignored”
About ACE: 8.0 /10
Car was smaller than promised. Junky pathfinder not in the class of a Expedition. Had a bad tire and several calls to Ace were ignored, or, I was told several times to just call back later to see if they could find a car with good tires. Just gave up and spent money frequently airing up the tire. Serious lack of customer service. Would think twice before renting from Ace again
About QEEQ: 10.0 /10

M.Caraballo Rivera

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Thu, Apr 25, 2019
“Excellent”
About ACE: 9.3 /10
Excellent
About QEEQ: 10.0 /10
Excellent value for the money

View more >
Full Size | Nissan Altima or similar
Reviewed: Mon, Mar 11, 2019
“Flat tire”
About ACE: 7.0 /10
Had to exchange vehicle
About QEEQ: 8.0 /10

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