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Search for FOX RENT A CAR Car Rentals in Denver

Way too long of a wait

Reviewed: Sat, Jul 13, 2019
About FOX RENT A CAR: 8.0 /10
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
About QEEQ: 10.0 /10
Volkswagen Jetta image
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Standard | Volkswagen Jetta or similar

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

Chris

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Compact | Nissan Versa Note 2 Doors or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Fri, Oct 11, 2019
“Average price, average car, terrible return process!”
About FOX RENT A CAR: 5.3 /10
Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.
About QEEQ: 10.0 /10

W.Cunningham

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Standard | Volkswagen Jetta or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Wed, Oct 2, 2019
“It was fine just to long of wait”
About FOX RENT A CAR: 10.0 /10
The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “
About QEEQ: 10.0 /10
They were great!!!

J.Conklin

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Full Size Van | Dodge Grand Caravan or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Tue, Sep 10, 2019
“I have been renting cars and flying for years and I have NEVER experienced such poor service.”
About FOX RENT A CAR: 5.3 /10
The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

F.Rivas Duarte

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Compact SUV | Jeep Compass or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Wed, Mar 20, 2019
“Will never use this rental company again.”
About FOX RENT A CAR: 3.7 /10
Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.

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Large SUV | ford Explorer 7 Seats or similar
FOX RENT A CAR
Denver International Airport(DEN)
Denver
United States
Reviewed: Mon, Mar 11, 2019
“Disappointing”
About FOX RENT A CAR: 6.0 /10
The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!
About QEEQ: 7.0 /10

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