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Way too long of a wait

Reviewed: Sat, Jul 13, 2019
About FOX RENT A CAR: 8.0 /10
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
About QEEQ: 10.0 /10
Standard | Volkswagen Jetta or similar

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

R.Dieckman

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Compact SUV | Kia Sportage or similar
Reviewed: Tue, Aug 24, 2021
“There are better places to rent”
About FOX RENT A CAR: 4.0 /10
The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

L.Gaines

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Wed, Sep 4, 2019
“Convenient & Easy”
About FOX RENT A CAR: 9.0 /10
Counter staff was very helpful.
About QEEQ: 10.0 /10
Very easy to use.

G.Gilbert

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Compact SUV | Jeep Compass or similar
Reviewed: Thu, Aug 22, 2019
“Difficult return”
About FOX RENT A CAR: 7.0 /10
The Fox had confusing signs directing you to return the car in the wrong location. Once it was determined where to return the car, there was no employees directing you on where rot park or leave the car. We had to wait for an employee to give direct us and complete the transaction.
About QEEQ: 8.0 /10

F.Rivas Duarte

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Compact SUV | Jeep Compass or similar
Reviewed: Wed, Mar 20, 2019
“Will never use this rental company again.”
About FOX RENT A CAR: 3.7 /10
Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.

k.pitzele

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Sun, Mar 10, 2019
“I had requested an auto with 4 wheel drive. When I called the day before, no one committed.”
About FOX RENT A CAR: 6.0 /10
First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.

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