Communication with the staff at the pickup location was average. Couldn't find anyone in the garage, everything was self-service, and I wasn’t sure how to handle the minor scratches on the car.

I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.

Smooth process but customer service not too good as l am disputing over €65 for extra charge.

Overall rental was a great value for the price. Shuttle to the rental office was relatively easy and quick. Counter service was extremely slow and the only complaint. Waited 30-45 minutes to get the car with only two guests in front of us. Return was not a problem, service was fast and shuttle was available shortly to the airport.

Pick up service took too long like almost 30 minutes, because there were 2 people in queue before me. Otherwise the I was pleased with the service.

The counter staff took it personally that I declined to take €84 extra smart cover for damage insurance and chose a €1050 deposit instead. She was very rude with me (Mariana Teresita Di Stasio) when the bank declined my first attempt at paying the €1050 deposit. Eventually we were successful but she really pushed for me to pay an extra damage waiver and was unpleasant. Talking about me to her colleagues in Spanish almost as if I was not there.

Booking was easy and I would use easy rent cars again.