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Europcar worst customer service ever

Reviewed: Mon, Jul 22, 2019
About Europcar: 4.7 /10
Europcar have worst customer service ever, I had an emergency which I needed to speak to there pick up office but for a whole an hour they wouldn't pick up the phone, and so I had to go back to there office which took more than an hour and when I reached I asked why aren't you answering the phone they said there busy to answer phone and furthermore I was mistreated in a horrible way
About QEEQ: 7.0 /10
Compact | Seat Arona or similar

Relevant Reviews on Europcar in Italy

Frances Browning

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Reviewed: Sat, Nov 16, 2024
About Europcar: 10.0 /10
Great service, friendly staff, no unnecessary extra insurance. But the car pickup still took an hour.
About QEEQ: 10.0 /10

Tobey Crichton

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Reviewed: Tue, Oct 15, 2024
About Europcar: 10.0 /10
Overall, the service was smooth.
About QEEQ: 10.0 /10

Julian Kennedy

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Reviewed: Fri, Sep 20, 2019
About Europcar: 8.0 /10
The store location is convenient. It's in the hall opposite the airport arrival area, in the same building as the train to the city. The front desk reception is very professional, the queue time is not long, and they do not push insurance aggressively. The process was quite fast. What impressed me the most was the quick refund of the deposit, which was done the next day after returning the car! Much faster than my previous car rental experiences.
About QEEQ: 8.0 /10

Basil Steinbeck

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Reviewed: Thu, Aug 29, 2019
About Europcar: 8.0 /10
Pretty good

Rex Mike

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Reviewed: Wed, Apr 29, 2015
About Europcar: 10.0 /10
The car rental company replaced the car with a Volvo. The vehicle was very new, having only been driven a little over 10,000 kilometers.
About QEEQ: 10.0 /10

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