The Europcar branch at Madrid Atocha train station is located on the basement level and is very noticeable. The service is excellent, and the process of signing the rental agreement and picking up the car is simple and efficient. I rent from them every year when I'm abroad.

Overall experience was great, with simple pick-up and drop-off procedures. However, it is essential to thoroughly inspect the car's condition during pick-up, take photos of any scratches, and ensure staff record them in the contract. Otherwise, returning the car could be troublesome.

Good service

Rude counter staff. Was only able to get price for additional young driver at desk not when booking. Told it would be extra 200 Euro. Price for car hire was £104. Extortionate. Will not use again.