Good service

The car had a minor issue; the diesel vehicle required AdBlue. When we encountered a problem during the trip, we handled it at a repair shop. After coordination between QEEQ and Europcar, they proactively refunded the repair cost and apologized after we returned the car.

I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.

Very good price competitiveness.

Pick up took some time due to another person's issue, with us it was quick. The car we had tires were near the end of life and should be checked. Except for that, perfect. Waiting for the deposit to be returned.

The promised car Mercedes MB class was not available and we were offered Audi Q2 at an additional cost. Since, both fall under intermediate category to the best of my understanding, I would like to know the rationale for additional charge. Otherwise the booking and pickup process was fine. The drop-off was smoother as at the time of pickup, the person was not readily available.

The portal was user friendly and showed options that were not available at other sites. I am happy with the services and would like to book again. One thing that can be done better is the inclusion of filter of vehicle transmission and refinement of existing filters.