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Search for Thrifty Car Rentals in Orlando

Don't hire from Thrifty!

Reviewed: Wed, Jul 24, 2019
About Thrifty: 5.0 /10
I hired a ford focus and was given a Toyota Yaris. The counter staff spent more time trying to up sale insurance and a bigger vechicle. I called customer service and complained about the size of the vehicle but was told to return to the airport (an hour drive away) to discuss this. I emailed Thrifty and asked if it was possible to organise changing the car and it being dropped off closer to my hotel in central Orlando – it was over a week for a reply and they suggested me returning to the airport again. On returning the vehicle to the airport the manager said he would have changed my car had I contacted him – his contact details were not on any of the literature. He said he would be in contact to offer some compensation, but I've yet to hear anything. I would not hire a car from Thrifty again, there is no customer service and the staff do not care about the customers.
About QEEQ: 7.0 /10
Easyrentcars.com website works well and the price drop saved me a bit of cash. Unfortunately the car hire company let down the experience.
Ford Focus image
Thrifty
Orlando Sanford International Airport(SFB)
Orlando
United States
Compact | Ford Focus or similar

Relevant Reviews on Thrifty in United States

Kay Pound

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Thrifty
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Dec 27, 2024
About Thrifty: 8.0 /10
The service is acceptable.
About QEEQ: 10.0 /10

Mavis Eveline

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Thrifty
Kona Airport(KOA)
Hawaii - Hawaii Island
United States
Reviewed: Thu, Feb 6, 2025
About Thrifty: 2.0 /10

N.Bean

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Compact SUV | Nissan Rogue or similar
Thrifty
Bellingham Intl Airport(BLI)
Bellingham
United States
Reviewed: Tue, Oct 25, 2022
“Great”
About Thrifty: 8.0 /10
The car was fine. Some information that we got from the pickup desk wasn’t what we got from some others along the way (called Thrifty for oil change info & added a driver). Could have been clearer and easier
About QEEQ: 10.0 /10
Fine

View more >
Mini Van | Chrysler Pacifica or similar
Thrifty
Memphis Airport(MEM)
Memphis
United States
Reviewed: Thu, Feb 20, 2020
“The radio was broken. Hard to set up bluetooth. Good ride and good on gas”
About Thrifty: 7.7 /10
They didnt have enough cars. Had to wait at airport. Started my trip 1 hour late
About QEEQ: 10.0 /10
Great service

I.Lazarevski

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Mini Van | Chrysler Pacifica or similar
Thrifty
John F. Kennedy Intl Airport(JFK)
New York
United States
Reviewed: Thu, Sep 5, 2019
“Will NEVER hire though Thrifty again.”
About Thrifty: 3.7 /10
We have never in all our life dealt with more unfriendly and rude counter staff. We did our best to be pleasant customers in dealing with what was extremely bad customer service. Prison Guards are more friendly with inmates than this company is with thier customers. The car was so dirty as well. I have a stain on my clothing just from dirt in the drink bottle holder. Car also stunk. They also charge an exceedingly high price on tolls compared with other companies. So watch out if you think you are getting a good price on the car... they sting you with toll administration fees. On return we once again were met with very rude staff. And waited an extremely long time, having to then rush to our flight. I don't think this company cares to have customers. We never complained about all the above as we realized they didn't care how customers felt.
About QEEQ: 9.0 /10
Thanks for your great service. I do though think you should require car hire companies to list there fees for toll administration. Otherwise they come across if they are cheaper and then sting you with hidden fees. Thanks though for your good service.

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