Nice and easy

There were quite a lot of people picking up cars in the morning, so I had to wait a bit.

In some areas of London, congestion charges need to be paid, but it was inconvenient for us to handle it and we couldn't complete the payment. It would be better if the rental office could assist with this service.

Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.

Like: Ease of collection and friendly helpful staff.
Dislike: The car hadn't seemed to be hoovered out after the last rental.