Nice and easy

Pretty good.

The staff at the pick-up point were very friendly and always had a smile on their faces. There were no additional sales pitches. I had booked a Ford Focus but was upgraded for free to a Mercedes A180. However, there were quite a few people picking up cars, so the wait time was a bit long. Europcar didn't have too many customers compared to Avis next door, which had an extremely long line. Since Northern Ireland and Ireland are on a separate island without road connections to other countries, it’s harder for cars from other regions to come over, so there are more people renting cars here.

Quick efficient pick up, free upgrade on vehicle and friendly service

Great competitive price and easy booking system with updates sent when necessary

Turned up to collect the car at the agreed time and was told straight and honestly that they didn't have any cars in to give me. They were honest and very apologetic about the whole thing i wasn't in a rush at all but i can not fault the staff at all they were honest with me i can not for more than that.

On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!! Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.