Their English accent was a bit hard to follow, but they handled everything really quickly.

I think that cars with automatic transmissions should be more commonly available for the same price. I get it, Italians like manual transmissions, but not all of your foreign customers do. Please, Avis, use better, larger signs to mark your office at Ancona train station. I selected a VW UP or similar, got a Fiat Panda FWD. The Panda is a decent enough city car, easy to drive and park and so on. However, it is comically underpowered for hills and highways, even with only me and my bags in it. Great fuel economy though.

Due to COVID the pick up process was terrible - waiting for phone calls for over an hour rather than face to face contact. Fortuity the staff at the help desk realised this so reverted to a solution that worked.