The car was not in great condition, there were a number of bumps, dints and scratches on the outside

Very friendly and helpful staff. Easy in and out process.

Easy and speedy process.

After a long haul flight arriving at night, I was kept waiting in an empty waiting room for almost 1 hour. When I eventually got served and was handed the EasiRent paperwork, the man informed me that EasiRent had to hold a "blocking fee" of GBP1,500 on my credit car in case of an accident. I told him I had paid additional fee for nil excess and I even showed him the paperwork but he still insisted on this fee. I was basically told that if I did not agree to the fee, then I would not be allowed a vehicle. I had no option but to agree, as I needed the car to drive a further 2 hours. When I looked over the car the next day in the light, it was extremely dirty not having been vacuumed inside, dirty windows and poor quality windscreen wipers. Overall, not a good experience with EasiRent and I am sorry to say, that I would not recommend them or use them again.

This is the second time that I have used EasyRentCars and I am happy with the service. For clarity and to avoid confusion, EasyRentCars is separate to the hire firm EasiRent. I would recommend EasyRentCars and I would use them again.

We paid in full for car and insurance at the time of booking. Once we arrived the counter staff demanded we pay another 295 pounds for the rental. They said we paid a "broker" and not them. So all together we paid over 500 pounds for our rental. This was not a good start to our holiday. We would not use them again.

The counter staff charged us another £324 when we picked the car up as they said the insurance we had booked from Easyrent was not good enough and they didn’t agree with the rental voucher we produced which stated ‘nil to pay on pickup’!

Like: I liked the car
Dislike: Rather short on staff at Aberdeen airport. I usually have to wait as there is only one member of staff for several customers