Disappointed

Staff at Europcar Manchester UK are superb. This is my second rental from this depot over the past three years and both times the staff were helpful, efficient, and honest.

Easyrentcars' website is easy to use and has useful filter options. The car details and types of insurance coverage are clearly stated -- MUCH better than most other car rental aggregator sites. I also like and have paid for Easyrentcars' "super protection" insurance option from a major global insurer (AXA) that is that is price competitive. Good peace of mind for those who are concerned about damaging tires, windshield, roof, etc not covered in traditional rental car "collision damage waiver". But keep in mind that you are liable to the rental company until the AXA insurance pays you back.

Speed of collection was incredibly slow - and insufficient staff available to meet the demand - 45 minutes before anyone was able to start processing the collection.

The car had exceeded my expectation as we are travelling in a group of 2 and we were given a huge car that does not consume too much fuel!

Whilst I was very happy with the car and the man who served me at pick up was friendly, I was ignored initially whilst two people in the office discussed something, even though they could see me waiting. I was also not given any instructions on how to operate the vehicle and I don't normally drive a manual.

Like: Car condition was excellent, Friendly staff,prime location.
Dislike: None