Disappointing staff availability to check car on return

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

I was concerned upon arrrival and seeing Ace was at the same doubter as goldcar with just a tiny A4 sign as I had read so many poor reviews of glodcar, this meat I left with the hire car with some concerns regards what would happen when I returned it! The guy on the vonnter was very polite and did not push any additional insurances as I had expected, we had no issues with the car and return was smooth. I would just recommend that Ace distance themselves from the negative glodcar reputation if possible.

Easy booking and clear paperwork with simple easy to understand recommendations regards the additional excess waiver insurance provided.

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.