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Live chat Email us Service Code: 5617490339
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Sweet Upgrade and Friendly staff

Reviewed: Tue, Jul 3, 2018
About Routes: 8.6 /10
Like: I rented a Nissan Rogue, but ended up with a Jeep Wrangler with navigation. Our flight was delayed and the airport was a MESS. By the time we made it to the rental place, it was 4 to 5 hours after my expected pickup. They didn't have any Rogue's left but they gave me the Jeep for the same price. It was a nice unexpected surprise after all the other travel issues. It was clean, new and Awesome! Thank you for a sweet week! Car got lots of attention and compliments
Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.
Intermediate SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

A.Nurceska

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Economy | Kia Rio or similar
Reviewed: Wed, Oct 2, 2019
About Routes: 2.0 /10
I waited one hour eight the airport for the shuttle bus !

NJvisitor

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Medium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 1, 2019
“Great Experience”
About Routes: 9.0 /10
Great experience, vehicle was upgraded at no charge (luck of the draw I guess) it was a relatively smooth experience.
About QEEQ: 10.0 /10
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P.Carithers

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 20, 2019
“Price for product was great.”
About Routes: 8.0 /10
We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy. Drop off and wait for shuttle back to airport was great.
About QEEQ: 8.0 /10

D.Mayer

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Tue, Feb 26, 2019
“A nightmare”
About Routes: 6.0 /10
This was a cluster mess. We wasted a half a day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, I requested i this was a cluster mess. We wasted a half day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, The vehicle they gave us was way too small, and not the Jeep we reserved , we request a larger vehicle they try to charge us for it , The lady at the counter said she cannot upgrade until the manager got back we come back in 2 to 3 hours , When we return there is a different gentleman there and he tried to take care of us because they were going to give us a little bit larger vehicle. But what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible charge but what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible Then come to find out that there was toll violations on that vehicle

C.Gurney

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Feb 26, 2019
“Outstanding Rental company”
About Routes: 9.7 /10
Brand new vehicle, very reasonable price. Less than 10 minutes of arrival we were on our way. Excellent service, extremely caring staff, pleasant, knowledgeable, and helpful. I will be recommending to everybody I know!
About QEEQ: 10.0 /10

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