Unhelpful staff

Although it is a small rental company (it's easy to find as it is located right off the airport shuttle), the service is quite professional, and the staff is very friendly. You don't need to show any translated driver's license, nor do you need notarization. The process of picking up and returning the car went very smoothly! To our surprise, we got a Honda compact automatic car similar to a Fit, with plenty of passenger space and fully equipped with a panoramic sunroof, cruise control, paddle shifters, and more. It was also very fuel-efficient!

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

All worked well.

Yo overcharge me for rental Yo made me pay extra 20 for fuel at the end even tho I returned it how I received it

Car was upgraded from manual fiat 500 to an automatic Volvo. Great car but it smelled of stale smoke which was so strong! I had to drive with all the windows open for the entire weekend which was a work trip. All my luggage stank, as did I! Staff were helpful, friendly and polite. The car hire charge was £20 for 5 days so it was total value for money but I doubt i'll use Green Motion again. The value for money wasn't worth the worry and stinking of smoke all weekend.

Quick and easy.

Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal. Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us. Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office. By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid. Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.